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Telemarketing
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| Lead directed dialogues |
Our branch and competence teams guarantee first class personal and direct dialogue with your potential customers and existing clients. Flanking services like Letter Shop, Fax Mailings or Email Response Management round off our communication solutions.
The Contact Center, as consistent development of the classic Call Centers, offers innovative services along with the Contact Center services for new customer generation, customer relationship management and customer reactivation, which integrate all communication channels like web, chat, email, and others, and therefore creates new standards.
The necessity to keep marketing and sales activities as cost-efficient as possible has made active telemarketing the most important tool for direct merchandising.
We cover all application areas of the outbounds in every phase of the sales cycle:
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Sales control / termination |
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Telesales / Cross- and Up-Selling |
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Address and decider qualification |
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Market research |
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Lead generation [demand and potential analyses] |
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Product initiation |
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Participant activation for events |
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Fair follow-up |
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Secret Calls for quality management of in-house or contracted Call Centers |
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Satisfaction analyses, customer binding |
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Customer retrieval and activation |
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